Frequently asked questions
Can't find what you're after? Get in touch.
What is Reko?+
Reko is a marketplace that connects Nepali content creators with brands for paid collaborations — briefing, delivery, and payment all happen in one place.
How do I reach support, and how fast will you respond?+
Email support@rekoengine.com — it's a monitored inbox and we reply within 2 business days. If you're already a member, messages sent from your dashboard reach the same team.
When do creators actually get paid?+
What happens if a brand and a creator disagree about the work?+
Either side can open a dispute — a brand rejecting delivered work, or a creator reporting non-payment on an approved deal — which flags it for the Reko team to review and puts a deadline on getting it resolved rather than letting it sit.
How much does Reko cost?+
It's free for creators. Brands pay a commission only on completed, approved deals — see the pricing page for details.
Why do I need to verify my email?+
Verifying protects your account and unlocks the parts of Reko that involve money or messaging — you can still browse and set up your profile before verifying, but accepting deals, submitting work, or contacting the Reko team requires a verified email first.
Can more than one person manage a brand account?+
Yes — brand accounts can invite teammates, who can manage campaigns alongside the account owner.
Is my payment information safe?+
I forgot my password — what do I do?+
Use Forgot password on the sign-in page to get a reset link by email.